Reporting an Outage:

If your electric power should ever go off, it will help you and us if you follow the correct procedure for reporting the electrical outage.
The first thing you should do is have your fuses or circuit breakers checked.  Your assistance in insuring that the problem is not in your home will save you
and your cooperative money and help toward reducing the cost of operation.
If there is no trouble with your fuses or circuit breakers, check to see if your neighbors are also out of service. 
This will give our dispatcher some idea of the extent of the outage.
Next, you should call JEC to report your outage or problem.  Our numbers are answered 24 hours a day, seven days a week, even on holidays. 
You can call JEC at any time at:
361-771-4400 or 979-245-3029
In reporting an outage, please give the dispatcher handling your call the following information to expedite restoration of your service:

  • Name that appears on your bill
  • Meter number or directions to your location
  • Your telephone number
  • How long you have been out of service
  • Any information you may have about the outage
  • (Tree or limb on line, broken pole, lightning, etc.)

Don’t rely on your neighbors to report an outage.  They may be waiting on you to call or may not be experiencing an outage!